Device Guides

Apple iPhone 5s

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't use my mobile phone as a Wi-Fi Hotspot

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Your mobile phone hasn't been correctly set up as a Wi-Fi Hotspot: Set up your mobile phone as a Wi-Fi Hotspot.

List view

1. 1. Find "Personal Hotspot"

Tap Settings.
Tap Cellular.
Tap Personal Hotspot.

2. 2. Turn on personal Hotspot

Tap the indicator next to "Personal Hotspot" until the function is turned on.
If you're asked to turn on Wi-Fi and Bluetooth:
Tap Turn on Wi-Fi and Bluetooth.

3. 3. Enter password for personal Hotspot

Tap Wi-Fi Password.
Key in the required password and tap Done.

4. 4. Establish connection

Do the following on the device which is to connect to your personal Hotspot:
Turn on Wi-Fi.
Find the list of available Wi-Fi networks.
Select your mobile phone on the list.
Key in the password you selected in step 3 and establish a connection to your mobile phone.
When the connection is established, you can access the internet from the other device.
Apple iPhone 5s (iOS7)
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