Device Guides

Apple iPhone 5s

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How to
Troubleshoot
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I can't use my mobile phone as a Wi-Fi Hotspot

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Set up your mobile phone as a Wi-Fi Hotspot.

Possible cause 2:

Your mobile phone hasn't been correctly set up as a Wi-Fi Hotspot

Solution:

Set up your mobile phone as a Wi-Fi Hotspot.

1. Find "Personal Hotspot"
Tap Settings.
Tap Cellular.
Tap Personal Hotspot.
2. Turn on personal Hotspot
Tap the indicator next to "Personal Hotspot" until the function is turned on.
If you're asked to turn on Wi-Fi and Bluetooth:
Tap Turn on Wi-Fi and Bluetooth.
3. Enter password for personal Hotspot
Tap Wi-Fi Password.
Key in the required password and tap Done.
4. Establish connection
Do the following on the device which is to connect to your personal Hotspot:
Turn on Wi-Fi.
Find the list of available Wi-Fi networks.
Select your mobile phone on the list.
Key in the password you selected in step 3 and establish a connection to your mobile phone.
When the connection is established, you can access the internet from the other device.

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