Device Guides

Apple iPhone 5s

Change device
iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
Change device

Another Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Apple iPhone 5s (iOS7)
Apple iPhone 5s (iOS7)

We found 4 possible causes:

  1. The distance between the two devices is too long
  2. Bluetooth isn't turned on on your mobile phone
  3. Bluetooth visibility isn't turned on on your mobile phone
  4. The wrong access code is entered
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks