Device Guides

Apple iPhone 5s

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't turn on my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The battery is flat: Charge the battery.

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1. 1. Connect the charger cable to your mobile phone

Connect the charger cable to the charger and to a power point.
Connect the other end of the cable to the socket at the bottom of your mobile phone.
When the battery charging icon is displayed, charging is in progress.

2. 2. End charging

When the battery is fully charged, you can remove the charger from the power point and your mobile phone.
Apple iPhone 5s (iOS7)
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