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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Set up your mobile phone for POP3 email.

Step 1 of 21

1. Tap Settings.

Step 2 of 21

2. Tap Mail, Contacts, Calendars.

Step 3 of 21

3. Tap Add Account.

Step 4 of 21

4. Tap Other.

Step 5 of 21

5. Tap Add Mail Account.

Step 6 of 21

6. Tap Name and key in the required sender name.

Step 7 of 21

7. Tap Email and key in your email address.

Step 8 of 21

8. Tap Password and key in the password for your email account.

Step 9 of 21

9. Tap Description and key in the password for your email account.

Step 10 of 21

10. Tap Next.

Step 11 of 21

11. If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your mobile phone.

Step 12 of 21

12. Tap POP.

mail.optusnet.com.au

Step 13 of 21

13. Tap Host Name and key in the name your email provider's incoming server. If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.

Step 14 of 21

14. Tap Username and key in the username for your email account.

smtp.optusnet.com.au

Step 15 of 21

15. Tap Host Name and key in smtp.optusnet.com.au.

Step 16 of 21

16. Tap Save.

Step 17 of 21

17. Tap Fetch New Data.

Step 18 of 21

18. Tap the indicator next to "Push" to turn the function on or off.

Step 19 of 21

19. If you turn off the function, tap the required setting.

Step 20 of 21

20. Tap Mail....

Step 21 of 21

21. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

Your mobile phone hasn't been correctly set up for POP3 email

Solution:

Set up your mobile phone for POP3 email.

Find "Mail, Contacts, Calendars"

Tap Settings.

Tap Mail, Contacts, Calendars.

Create new email account

Tap Add Account.

Tap Other.

If the name of your email provider is on the list, tap this instead.

Tap Add Mail Account.

Enter sender name

Tap Name and key in the required sender name.

Enter email address

Tap Email and key in your email address.

Enter password

Tap Password and key in the password for your email account.

Enter account name

Tap Description and key in the password for your email account.

Tap Next.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your mobile phone.

Select server type

Tap POP.

Enter incoming server

Tap Host Name and key in the name your email provider's incoming server. If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.

Enter username

Tap Username and key in the username for your email account.

Enter outgoing server

Tap Host Name and key in smtp.optusnet.com.au.

Tap Save.

Select setting for retrieval of new email

Tap Fetch New Data.

Tap the indicator next to "Push" to turn the function on or off.

If you turn off the function, tap the required setting.

Tap Mail....

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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