Device Guides

Apple iPhone 5s

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I can't play music

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Delete the damaged audio files and transfer the files from your computer to your mobile phone again.

Possible cause 4:

The audio file is damaged

Solution:

Delete the damaged audio files and transfer the files from your computer to your mobile phone again.

Connect mobile phone and computer
Connect the data cable to the socket and to your computer's USB port.
Transfer files
Start a file manager on your computer.
Go to the required folder in your computer's or mobile phone's file system.
Highlight the required file and move or copy it to the required location.

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