Device Guides

Apple iPhone 5s

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't use Wi-Fi

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

No connection to a Wi-Fi network is established: Connect to a Wi-Fi network.

List view

1. Find "Wi-Fi"

Tap Settings.
Tap Wi-Fi.

2. Turn on Wi-Fi

Tap the indicator to turn on the function.

3. Connect to a Wi-Fi network

Tap the required Wi-Fi network and key in the password for the Wi-Fi network.
Tap Join.
You can get the password from the network provider or administrator.

4. Return to the home screen

Tap the Home key to return to the home screen.
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