Device Guides

Apple iPhone 5c

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I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Send an MMS to another recipient to check if the error is at the receiving end.

Possible cause 1:

There's an error at the receiving end

Solution:

Send an MMS to another recipient to check if the error is at the receiving end.

1. Create MMS
Tap Messages.
Tap the new message icon.
2. Select recipient
Tap To and key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
3. Write text
Tap Text Message and write the required text.
4. Insert picture or video clip
Tap the camera icon.
Tap Photo Library.
Go to the required folder.
Tap the required picture or the required video clip.
Tap Choose.
5. Send MMS
Tap Send when you've written your MMS.
6. Return to the home screen
Tap the Home key to return to the home screen.

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