Device Guides

Apple iPhone 5c

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I can't send and receive SMS

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

There's an error at the receiving end: Send an SMS to another number to check if the error is at the receiving end.

List view

1. 1. Create SMS

Tap Messages.
Tap the new message icon.

2. 2. Enter recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.

3. 3. Write the text

Tap the text input field.
Write the text for your SMS.

4. 4. Send SMS

Tap Send when you've written your SMS.

5. 5. Return to the home screen

Tap the Home key to return to the home screen.
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