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Apple iPhone 5c

iOS 9.0

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The email is written incorrectly: Write an email correctly.

List view

1. 1. Find "Mail"

Tap Mail.

2. 2. Select email account

To view a list of email accounts:
Tap the field in the top left corner of the display.

Tap the required email account below "All Inboxes".

3. 3. Create email

Tap the new email icon.

4. 4. Enter recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.

5. 5. Enter subject

Tap Subject and key in a subject.

6. 6. Write text

Tap the text input field and write the required text.

7. 7. Attach file

Tap and hold anywhere on the text input field.
If required, tap arrow right.

Tap Insert Photo or Video.
Go to the required folder.

Tap the required picture or the required video clip.

Tap Choose.

8. 8. Send the email

Tap Send.

9. 9. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 13

Tap Mail.

Step 2 of 13

To view a list of email accounts:Tap the field in the top left corner of the display.

Step 3 of 13

Tap the required email account below "All Inboxes".

Step 4 of 13

Tap the new email icon.

Step 5 of 13

Key in the first letters of the required contact.Matching contacts are displayed.Tap the required contact.Repeat the procedure to add more recipients.

Step 6 of 13

Tap Subject and key in a subject.

Step 7 of 13

Tap the text input field and write the required text.

Step 8 of 13

Tap and hold anywhere on the text input field.If required, tap arrow right.

Step 9 of 13

Tap Insert Photo or Video.Go to the required folder.

Step 10 of 13

Tap the required picture or the required video clip.

Step 11 of 13

Tap Choose.

Step 12 of 13

Tap Send.

Step 13 of 13

Tap the Home key to return to the home screen.

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