Device Guides

Apple iPhone 5c

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I can't turn on my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Charge the battery.

Possible cause 1:

The battery is flat

Solution:

Charge the battery.

1. Connect the charger cable to your mobile phone
Connect the charger cable to the charger and to a power point.
Connect the other end of the cable to the socket at the bottom of your mobile phone.
When the battery charging icon is displayed, charging is in progress.
2. End charging
When the battery is fully charged, you can remove the charger from the power point and your mobile phone.

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