Device Guides

Apple iPhone 5c

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I can't connect to another device using AirDrop

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Apple iPhone 5c
Apple iPhone 5c

We found 5 possible causes:

  1. AirDrop isn't used correctly on your mobile phone
  2. The distance between the two devices is too long
  3. AirDrop is turned off on the other device
  4. There's an error on the other device
  5. The other device doesn't support AirDrop
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