Device Guides

Apple iPhone 5c

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I can't make video calls using FaceTime

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Apple iPhone 5c
Apple iPhone 5c

We found 5 possible causes:

  1. There are problems activating FaceTime
  2. The recipient is not connected to the correct network
  3. Video calls are not supported by the mobile network
  4. Your mobile phone is not connected to a Wi-Fi network
  5. The video call is made incorrectly
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