Device Guides

Apple iPhone 5

Change device
iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
Change device

I can't use my mobile phone as a Wi-Fi Hotspot

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Set up your mobile phone as a Wi-Fi Hotspot.

Possible cause 1:

Your mobile phone hasn't been correctly set up as a Wi-Fi Hotspot


Set up your mobile phone as a Wi-Fi Hotspot.

1. Find "Personal Hotspot"
Tap Settings.
Tap Personal Hotspot.
2. Turn on personal Hotspot
Tap the indicator next to "Personal Hotspot" until the function is turned on.
If you're asked to turn on Wi-Fi and Bluetooth:
Tap Turn on Wi-Fi and Bluetooth.
3. Enter password for personal Hotspot
Tap Wi-Fi Password.
Key in the required password and tap Done.
4. Establish connection
Do the following on the device which is to connect to your personal Hotspot:
Turn on Wi-Fi.
Find the list of available Wi-Fi networks.
Select your mobile phone on the list.
Key in the password you selected in step 3 and establish a connection to your mobile phone.
When the connection is established, you can access the internet from the other device.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks