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Apple iPhone 5

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My mobile phone's touch screen doesn't work

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off screen lock.

Step 1 of 9

1. Choose one of the following options:Turn screen lock on or off, go to 1a.Select setting for automatic screen lock, go to 1b.

Step 2 of 9

2. To turn on the screen lock:Briefly tap On/Off.

Step 3 of 9

3. To turn off the screen lock:Briefly tap On/Off.Slide your finger right on the display.

Step 4 of 9

4. Tap Settings.

Step 5 of 9

5. Tap General.

Step 6 of 9

6. Tap Auto-Lock.

Step 7 of 9

7. To turn on automatic screen lock:Tap the required period.

Step 8 of 9

8. To turn off automatic screen lock:Tap Never.

Step 9 of 9

9. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

Screen lock is turned on

Solution:

Turn off screen lock.

1. Choose option

Choose one of the following options:
Turn screen lock on or off, go to 1a.
Select setting for automatic screen lock, go to 1b.

2. 1a - Turn screen lock on or off

To turn on the screen lock:
Briefly tap On/Off.

To turn off the screen lock:
Briefly tap On/Off.
Slide your finger right on the display.

3. 1b - Select setting for automatic screen lock

Tap Settings.

Tap General.

Tap Auto-Lock.

To turn on automatic screen lock:
Tap the required period.

To turn off automatic screen lock:
Tap Never.

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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