Device Guides

Apple iPhone 5

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't use one of my apps

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The required app is damaged or deleted: Uninstall the required app and try to install it again.

List view

1. 1. Find "App Store"

Tap App Store.

2. 2. Find app

To search by category:
Tap Categories.
Tap the required category.
To search by app name:
Tap Search.
Tap Search.
Key in the name of the required app and tap Search.

3. 3. Download and install app

Tap the required app.
To download a free app:
To buy an app:
Tap the price.
If you're asked to log on to App Store, do this.
Follow the instructions on the display to download and install the app.
Tap the Home key to return to standby mode.

4. 4. Use app

Tap the app you've just downloaded.
Follow the instructions on the display to use the app.
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