Device Guides

Apple iPhone 5

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't play music

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

No audio files have been transferred to your mobile phone: Transfer audio files from your computer to your mobile phone.

List view

1. 1. Install iTunes

Go to www.itunes.com on your computer.
Find the download section on the website to download iTunes.
Download and install iTunes on your computer.
Apple iPhone 5 (iOS6)

2. 2. Connect mobile phone and computer

Start the program iTunes on your computer.
Connect the data cable to the socket at the bottom of your mobile phone and to the computer's USB port.

3. 3. Transfer audio files

Depending on your settings in iTunes, the transfer may start automatically.
Apple iPhone 5 (iOS6)
To start the transfer manually:
Select your mobile phone in the menu to the left.
Select Music.
Follow the instructions on the screen to select the required settings.
Select Apply.
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