Device Guides

Apple iPhone 5

Change device
iOS 9.0
iOS8
iOS7
iOS6
iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
Change device
Buy now

Search in Apple iPhone 5

How to
Troubleshoot
Using apps
Specs

I can't play music

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 4:

No audio files have been transferred to your mobile phone: Transfer audio files from your computer to your mobile phone.

List view

1. 1. Install iTunes

Go to www.itunes.com on your computer.
Find the download section on the website to download iTunes.
Download and install iTunes on your computer.
Apple iPhone 5 (iOS6)

2. 2. Connect mobile phone and computer

Start the program iTunes on your computer.
Connect the data cable to the socket at the bottom of your mobile phone and to the computer's USB port.

3. 3. Transfer audio files

Depending on your settings in iTunes, the transfer may start automatically.
Apple iPhone 5 (iOS6)
To start the transfer manually:
Select your mobile phone in the menu to the left.
Select Music.
Follow the instructions on the screen to select the required settings.
Select Apply.
Did this solution solve the problem?
Yes No
Email this guide

Would you like information for your {device-name}?

Yes No

Would you like

Information for one of these devices?

No thanks