Device Guides

Apple iPhone 5

iOS 9.0

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iOS7

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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Search in Apple iPhone 5

I can't install an app

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Search for similar apps or wait until the required app becomes available in your country.

Step 1 of 13

1. Tap App Store.

Step 2 of 13

2. To search by category:Tap Categories.

Step 3 of 13

3. Tap the required category.

Step 4 of 13

4. To search by app name:Tap Search.

Step 5 of 13

5. Tap Search.

Step 6 of 13

6. Key in the name of the required app and tap Search.

Step 7 of 13

7. Tap the required app.

Step 8 of 13

8. To download a free app:Tap FREE.

Step 9 of 13

9. Tap INSTALL APP.

Step 10 of 13

10. To buy an app:Tap the price.

Step 11 of 13

11. Tap BUY APP.If you're asked to log on to App Store, do this.Follow the instructions on the display to download and install the app.

Step 12 of 13

12. Tap the Home key to return to standby mode.

Step 13 of 13

13. Tap the app you've just downloaded.Follow the instructions on the display to use the app.

Did this solution solve the problem? Yes No

Possible cause 2:

The required app isn't available in your country

Solution:

Search for similar apps or wait until the required app becomes available in your country.

1. Find "App Store"

Tap App Store.

2. Find app

To search by category:
Tap Categories.

Tap the required category.

To search by app name:
Tap Search.

Tap Search.

Key in the name of the required app and tap Search.

3. Download and install app

Tap the required app.

To download a free app:
Tap FREE.

Tap INSTALL APP.

To buy an app:
Tap the price.

Tap BUY APP.
If you're asked to log on to App Store, do this.
Follow the instructions on the display to download and install the app.

Tap the Home key to return to standby mode.

4. Use app

Tap the app you've just downloaded.
Follow the instructions on the display to use the app.

Did this solution solve the problem?

Yes No

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