Device Guides

Apple iPhone 5

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't access the internet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

You've turned on manual network selection and are out of range of the selected network: Turn on automatic network selection so that your mobile phone connects to a network automatically.

List view

1. 1. Find "Carrier"

Tap Settings.
Tap Carrier.

2. 2. Choose option

Choose one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.
Apple iPhone 5 (iOS6)

3. 3. 2a - Select network manually

Tap the indicator next to Automatic to turn off automatic network selection.
Your mobile phone will search for networks within range.
A list of available networks will show on your display.
Tap the required network.
Your display will tell you if you've access to the network you've chosen.

4. 4. 2b - Select network manually

Tap the indicator next to Automatic to turn on automatic network selection.

5. 5. Save and exit

Tap Settings to save the setting.
Tap the Home key to return to standby mode.
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