Device Guides

Apple iPhone 5

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I can't connect to another Bluetooth device

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Apple iPhone 5 (iOS6)
Apple iPhone 5 (iOS6)

We found 6 possible causes:

  1. The distance between the two devices is too long
  2. Bluetooth isn't turned on on the other device
  3. Bluetooth isn't turned on on your mobile phone
  4. Bluetooth visibility isn't turned on on the other device.
  5. There's an error on the other device
  6. The wrong access code is entered
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