Device Guides
Apple iPhone 5
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I can't activate my mobile phone
This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.
See how to activate your mobile phone.

1. If your SIM is locked, tap Unlock.

2. Key in your PIN and tap OK. The default PIN is 0000.

3. Slide your finger right on the screen.

4. Tap the required language.

5. Tap the required country or area.

6. Tap the required Wi-Fi network.

7. Key in the password for the Wi-Fi network and tap Join.

8. Tap Enable Location Services to turn on the function.

9. Tap Disable Location Services to turn off the function.

10. If you turn off the function, tap OK.

11. Tap Restore from iCloud Backup.

12. Tap example@icloud.com and key in the username for your Apple ID.

13. Tap Required and key in the password for your Apple ID.

14. Tap Next.

15. Tap Continue.

16. Tap Agree.

17. Tap Agree.

18. Tap the required backup and your mobile phone restores the contents of the selected backup. Follow the instructions on the screen to complete the activation.
Possible cause 1:
The activation is not done correctly
Solution:
See how to activate your mobile phone.