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Apple iPhone 5

iOS 9.0

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I can't activate my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

See how to activate your mobile phone.

Step 1 of 18

1. If your SIM is locked, tap Unlock.

0000

Step 2 of 18

2. Key in your PIN and tap OK. The default PIN is 0000.

Step 3 of 18

3. Slide your finger right on the screen.

Step 4 of 18

4. Tap the required language.

Step 5 of 18

5. Tap the required country or area.

Step 6 of 18

6. Tap the required Wi-Fi network.

Step 7 of 18

7. Key in the password for the Wi-Fi network and tap Join.

Step 8 of 18

8. Tap Enable Location Services to turn on the function.

Step 9 of 18

9. Tap Disable Location Services to turn off the function.

Step 10 of 18

10. If you turn off the function, tap OK.

Step 11 of 18

11. Tap Restore from iCloud Backup.

Step 12 of 18

12. Tap example@icloud.com and key in the username for your Apple ID.

Step 13 of 18

13. Tap Required and key in the password for your Apple ID.

Step 14 of 18

14. Tap Next.

Step 15 of 18

15. Tap Continue.

Step 16 of 18

16. Tap Agree.

Step 17 of 18

17. Tap Agree.

Step 18 of 18

18. Tap the required backup and your mobile phone restores the contents of the selected backup. Follow the instructions on the screen to complete the activation.

Did this solution solve the problem? Yes No

Possible cause 1:

The activation is not done correctly

Solution:

See how to activate your mobile phone.

Enter your PIN

If your SIM is locked, tap Unlock.

Key in your PIN and tap OK. The default PIN is 0000.

If you key in an incorrect PIN three times in a row, your PIN will be blocked.

Slide your finger right on the screen.

Select general settings

Tap the required language.

Tap the required country or area.

Select Wi-Fi network

Tap the required Wi-Fi network.

Key in the password for the Wi-Fi network and tap Join.

If there are no available Wi-Fi networks, you can use the mobile network instead.

Turn use of GPS position on or off

Tap Enable Location Services to turn on the function.

Tap Disable Location Services to turn off the function.

If you turn off the function, tap OK.

If you turn on location access, your mobile phone can find your position using GPS. If you turn off the function, you can't use any of the GPS functions on your mobile phone.

Restore iCloud backup

Tap Restore from iCloud Backup.

Tap example@icloud.com and key in the username for your Apple ID.

Tap Required and key in the password for your Apple ID.

Tap Next.

Tap Continue.

Tap Agree.

Tap the required backup and your mobile phone restores the contents of the selected backup. Follow the instructions on the screen to complete the activation.

Did this solution solve the problem?

Yes No

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