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Apple iPhone 4S

iOS 9.0

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The touch screen isn't responding

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off the key lock.Detailed instructions.

Step 1 of 10

1. Choose one of the following options:Turn key lock on or off, go to 1a.Select setting for automatic key lock, go to 1b.

Step 2 of 10

2. To turn on the key lock:Briefly tap On/Off.

Step 3 of 10

3. To turn off the key lock:Briefly tap On/Off.

Step 4 of 10

4. Drag the arrow right.

Step 5 of 10

5. Tap Settings.

Step 6 of 10

6. Tap General.

Step 7 of 10

7. Tap Auto-Lock.

Step 8 of 10

8. To turn on automatic key lock:Tap the required interval.

Step 9 of 10

9. To turn off automatic key lock:Tap Never.

Step 10 of 10

10. Tap the Home key to return to standby mode.

Did this solution solve the problem? Yes No

Possible cause 1:

Your mobile phone is locked

Solution:

Turn off the key lock.Detailed instructions.

1. Choose option

Choose one of the following options:
Turn key lock on or off, go to 1a.
Select setting for automatic key lock, go to 1b.

2. 1a - Turn key lock on or off

To turn on the key lock:
Briefly tap On/Off.

To turn off the key lock:
Briefly tap On/Off.

Drag the arrow right.

3. 1b - Select setting for automatic key lock

Tap Settings.

Tap General.

Tap Auto-Lock.

To turn on automatic key lock:
Tap the required interval.

To turn off automatic key lock:
Tap Never.

Tap the Home key to return to standby mode.

Did this solution solve the problem?

Yes No

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