Device Guides

Apple iPhone 4S

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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A Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

We found 5 possible causes:

  1. Bluetooth isn't turned on on your mobile phone
  2. The distance between the two devices is too long
  3. The required Bluetooth service isn't supported by your mobile phone
  4. The two Bluetooth devices are incompatible
  5. The wrong passkey is used
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