Device Guides

Apple iPhone 4

iOS5

iOS4

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

Change device

Buy now

Search in Apple iPhone 4

I can't send emails from my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Set up your mobile phone for email.Detailed instructions.

Step 1 of 36

1. Tap Settings.

Step 2 of 36

2. Tap Mail, Contacts, Calendars.

Step 3 of 36

3. Tap Add Account....

Step 4 of 36

4. Tap the required provider.

Step 5 of 36

5. If your email provider isn't on the list:Tap Other.

Step 6 of 36

6. Tap Add Mail Account.

Step 7 of 36

7. Tap Name and key in the name you want to use as sender name in your emails.

Step 8 of 36

8. Tap Address and key in your email address.

Step 9 of 36

9. Tap Password and key in the password for your email account.

Step 10 of 36

10. Tap Description and key in a name for your email account (such as Private or Work).

Step 11 of 36

11. Tap Next.

Step 12 of 36

12. If this image is displayed:Follow steps 8 through 10.

Step 13 of 36

13. If this image is displayed:Follow steps 11 through 17.

Step 14 of 36

14. Tap the indicator next to the required data type to turn synchronisation of the specific data types on or off.

Step 15 of 36

15. Tap Save.

Step 16 of 36

16. Tap Fetch New Data.

Step 17 of 36

17. Tap the indicator next to Push to turn the function on or off.

Step 18 of 36

18. If you turn off Push:

Step 19 of 36

19. Tap the required period or Manually.

Step 20 of 36

20. To select settings for a specific email account:Tap Advanced.

Step 21 of 36

21. Tap the required email account.

Step 22 of 36

22. Tap Fetch or Manual.

Step 23 of 36

23. Tap the Home key to return to standby mode.

Step 24 of 36

24. Tap POP.

Step 25 of 36

25. Tap Host Name below Incoming Mail Server.Key in the name or the IP address of your email provider's incoming server.If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.

Step 26 of 36

26. Tap User Name below Incoming Mail Server and key in the username for your email account.

Step 27 of 36

27. Tap Host Name below Outgoing Mail Server and key in smtp.optusnet.com.au

Step 28 of 36

28. Tap Save.

Step 29 of 36

29. Tap Fetch New Data.

Step 30 of 36

30. Tap the indicator next to Push to turn the function on or off.

Step 31 of 36

31. If you turn off Push:

Step 32 of 36

32. Tap the required period or Manually.

Step 33 of 36

33. To select settings for a specific email account:Tap Advanced.

Step 34 of 36

34. Tap the required email account.

Step 35 of 36

35. Tap Fetch or Manual.

Step 36 of 36

36. Tap the Home key to return to standby mode.

Did this solution solve the problem? Yes No

Possible cause 2:

Your settings for sending emails are wrong

Solution:

Set up your mobile phone for email.Detailed instructions.

1. Find "Mail, Contacts, Calendars"

Tap Settings.

Tap Mail, Contacts, Calendars.

2. Create new email account

Tap Add Account....

Tap the required provider.

If your email provider isn't on the list:
Tap Other.

Tap Add Mail Account.

3. Enter sender name

Tap Name and key in the name you want to use as sender name in your emails.

4. Enter email address

Tap Address and key in your email address.

5. Enter password

Tap Password and key in the password for your email account.

6. Enter email account name

Tap Description and key in a name for your email account (such as Private or Work).

Tap Next.

7. Select option

If this image is displayed:
Follow steps 8 through 10.

If this image is displayed:
Follow steps 11 through 17.

8. Select synchronisation settings

Tap the indicator next to the required data type to turn synchronisation of the specific data types on or off.

Tap Save.

9. Select setting for retrieval of new emails

Tap Fetch New Data.

Tap the indicator next to Push to turn the function on or off.

If you turn off Push:

Tap the required period or Manually.

To select settings for a specific email account:
Tap Advanced.

Tap the required email account.

Tap Fetch or Manual.

10. Exit

Tap the Home key to return to standby mode.

11. Select server type

Tap POP.

12. Enter incoming server

Tap Host Name below Incoming Mail Server.
Key in the name or the IP address of your email provider's incoming server.
If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.

13. Enter username

Tap User Name below Incoming Mail Server and key in the username for your email account.

14. Enter outgoing server

Tap Host Name below Outgoing Mail Server and key in smtp.optusnet.com.au

15. Save information

Tap Save.

16. Select setting for retrieval of new emails

Tap Fetch New Data.

Tap the indicator next to Push to turn the function on or off.

If you turn off Push:

Tap the required period or Manually.

To select settings for a specific email account:
Tap Advanced.

Tap the required email account.

Tap Fetch or Manual.

17. Exit

Tap the Home key to return to standby mode.

Did this solution solve the problem?

Yes No

Email this guide

Would you like information for your {device-name}?

Yes No

Would you like

Information for one of these devices?

{device-name}

No thanks