Device Guides

Apple iPhone 4

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It isn't possible to leave a voice message on my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Divert calls to your voicemail.Detailed instructions.

Possible cause 2:

Calls are not diverted to your voicemail


Divert calls to your voicemail.Detailed instructions.

1. Find "Keypad"
Tap Phone.
Tap Keypad.
2. Choose option
Choose one of the following options:
Divert all calls, go to 2a.
Divert missed calls, go to 2b.
Divert if unavailable, go to 2c.
Divert if busy, go to 2d.
3. 2a - Divert all calls
Key in **21*321#
4. 2b - Divert missed calls
To select for how long you want your mobile phone to ring before the call is diverted:
Key in **61*321**the required number of seconds#
Key in *61*321**5#
5. 2c - Divert if unavailable
Key in**62*321#
6. 2d - Divert if busy
Key in**67*321#
7. Send request
Tap Call.

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