Device Guides

Apple iPhone 3GS

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A Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Apple iPhone 3GS
Apple iPhone 3GS

We found 5 possible causes:

  1. Bluetooth isn't turned on on your mobile phone
  2. The distance between the two devices is too long
  3. The required Bluetooth service isn't supported by your mobile phone
  4. The two Bluetooth devices are incompatible
  5. The wrong passkey is used
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