Device Guides
I can't install apps
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 4:
Your Apple ID hasn't been activated on your mobile phone: Activate your Apple ID on your mobile phone.
List view
1. Find "Apple Account"
Tap Settings.
![](https://wmstatic.global.ssl.fastly.net/ml/6021024-f-4bde18cd-e160-4c52-9d28-fbbd829095ca.png?width=214&height=468)
Tap Apple Account.
![](https://wmstatic.global.ssl.fastly.net/ml/6021024-f-6dde2399-a1e5-43f0-b74f-146a263ee7db.png?width=214&height=468)
2. Activate Apple ID
Tap Sign in Manually.
![](https://wmstatic.global.ssl.fastly.net/ml/6021024-f-0fbd5c62-a7a8-411f-b1d4-af44581a4c32.png?width=214&height=468)
Tap Email or Phone Number and key in the username for your Apple ID.
![](https://wmstatic.global.ssl.fastly.net/ml/6021024-f-cdf462aa-5e40-49b6-8ddc-ac569a1040c0.png?width=214&height=468)
Tap Continue.
![](https://wmstatic.global.ssl.fastly.net/ml/6021024-f-45233d15-e980-4fc8-a1b8-c8a6bb1c6ae3.png?width=214&height=468)
Tap Password and key in the password for your Apple ID.
![](https://wmstatic.global.ssl.fastly.net/ml/6021024-f-fb7b061b-d7e0-4b5e-855c-f2b657e71dc5.png?width=214&height=468)
Tap Continue.
![](https://wmstatic.global.ssl.fastly.net/ml/6021024-f-47fe89b0-2610-460e-8332-81aad1981f51.png?width=214&height=468)
3. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
![](https://wmstatic.global.ssl.fastly.net/ml/6021024-f-d9aafc58-ee15-45df-9dc8-8f7a1bcee247.png?width=214&height=468)