Device Guides

Apple iPhone 16 Pro Max

iOS 18

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I can't receive voice calls

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Divert of all calls is turned on: Cancel all diverts.

List view

1. Find "Keypad"

Tap the mobile phone icon.

Tap Keypad.

2. Cancel all diverts

Key in ##002# and tap the call icon.

##002#

3. End call

Tap Dismiss.

4. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 1 of 5

Tap the mobile phone icon.

Step 2 of 5

Tap Keypad.

##002#

##002#

Step 3 of 5

Key in ##002# and tap the call icon.

Step 4 of 5

Tap Dismiss.

Step 5 of 5

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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