Device Guides

Apple iPhone 15

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iOS 17
iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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How to
Troubleshoot
Specs

I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Data roaming is turned off: Turn on data roaming.

List view

1. Find "Mobile Data Options"

Tap Settings.
Tap Mobile Service.
Tap Mobile Data Options.

2. Turn data roaming on or off

Tap the indicator next to "Data Roaming" to turn the function on or off.

3. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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