Device Guides

Apple iPhone 14

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't send and receive SMS

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The SMS isn't written correctly: See how to write and send an SMS.

List view

1. Create new SMS

Tap the message icon.
Tap the new message icon.

2. Select recipient

Tap To: and key in the first letters of the recipient's name.
Tap the required contact.

3. Write text

Tap the text input field and write the text for your SMS.

4. Record text using dictation

Tap the microphone icon and say the required text.
When using dictation in a supported language, your mobile phone can do automatic punctuation.
Tap the microphone icon to end dictation.

5. Send SMS

Tap the send icon.

6. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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