Device Guides

Apple iPhone 14

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I can't receive messages on my voicemail

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Incoming calls aren't diverted to your voicemail: Divert calls to your voicemail.

List view

1. Find "Keypad"

Tap the phone icon.
Tap Keypad.

2. Divert all calls

Key in **21*+61411000321# and tap the call icon.

3. Divert missed calls

Key in **61*+61411000321*20# and tap the call icon.
Key in the required number of seconds before the call is diverted, eg. 20. The number needs to be divisible by 5.

4. Divert if unavailable

Key in **62*+61411000321# and tap the call icon.

5. Divert if busy

Key in **67*+61411000321# and tap the call icon.

6. End call

Tap Dismiss.

7. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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