Device Guides

Apple iPhone 13 Pro Max

Change device
iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
Change device

I can't send and receive iMessages

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

There are problems activating iMessages: Turn off iMessages and try setting up your mobile phone for iMessaging again after some time.

List view

1. Find "Messages"

Tap Settings.
Tap Messages.

2. Turn on iMessage

Tap the indicator next to "iMessage" to turn on the function.

3. Turn SMS alternative on or off

Tap the indicator next to "Send as SMS" to turn the function on or off.
If you turn on the function, your iMessages will be sent as SMS if the service is unavailable.

4. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Did this solution solve the problem?
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks