Device Guides

Apple iPhone 13 Pro Max

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't take pictures using the camera

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

There's not enough memory on your mobile phone: Uninstall apps or delete other content from the memory.

List view

1. Uninstall apps

Tap and hold the required app.
When you use this method, all app settings and data are deleted from the phone memory.
Tap Remove App.
Tap Delete App.
Tap Delete.

2. Uninstall apps without deleting app data

Tap Settings.
When you use this method, all app settings and data are saved in the phone memory and are restored when you reinstall the app from App Store on your mobile phone.
Tap General.
Tap iPhone Storage.
Tap the required app.
Tap Offload App.
Tap Offload App.

3. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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