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Apple iPhone 13 Pro

iOS 17

iOS 16.0

iOS 15.0

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Another Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Bluetooth is turned off on your mobile phone: Turn on Bluetooth.

List view

1. Find "Bluetooth"

Tap Settings.

Tap Bluetooth.

2. Turn Bluetooth on or off

Tap the indicator next to "Bluetooth" to turn the function on or off.

If you turn on Bluetooth, your mobile phone is visible to all Bluetooth devices.

3. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 1 of 4

Tap Settings.

Step 2 of 4

Tap Bluetooth.

Step 3 of 4

Tap the indicator next to "Bluetooth" to turn the function on or off.

Step 4 of 4

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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