Device Guides

Apple iPhone 13 Pro

iOS 17

iOS 16.0

iOS 15.0

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No message tone is heard on incoming messages

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Do Not Disturb is turned on: Turn off Do Not Disturb.

List view

1. Find "Do Not Disturb"

Tap Settings.

Tap Focus.

Tap Do Not Disturb.

2. Select contacts

Tap People and follow the instructions on the screen to select which contacts you would like to receive calls and notifications from when Do Not Disturb is turned on.

Tap arrow left.

3. Select apps

Tap Apps and follow the instructions on the screen to select which apps you would like to receive notifications from when Do Not Disturb is turned on.

Tap the indicator next to "Time-Sensitive Notifications" to turn display of timed notifications on or off when Do Not Disturb is turned on.

See how to set timed notifications.

Tap arrow left.

4. Select settings for automatic activation of Do Not Disturb

Tap Add Schedule and follow the instructions on the screen to select settings for automatic activation of Do Not Disturb.

5. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 1 of 10

Tap Settings.

Step 2 of 10

Tap Focus.

Step 3 of 10

Tap Do Not Disturb.

Step 4 of 10

Tap People and follow the instructions on the screen to select which contacts you would like to receive calls and notifications from when Do Not Disturb is turned on.

Step 5 of 10

Tap arrow left.

Step 6 of 10

Tap Apps and follow the instructions on the screen to select which apps you would like to receive notifications from when Do Not Disturb is turned on.