Device Guides

Apple iPhone 13 Pro

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't turn on my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The battery is flat: Charge the battery.

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1. Charge the battery

Connect the charger to the socket and to a power point.
When the battery charging icon is displayed, charging is in progress.
When your mobile phone is turned on, you can always see the battery power level. The bigger the coloured section of the battery icon, the more power.
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