Device Guides

Apple iPhone 13 mini

iOS 15.0

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I can't receive voice calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Set divert delay.

Step 1 of 8

1. Tap the phone icon.

Step 2 of 8

2. Tap Keypad.

**21*+61411000321#

Step 3 of 8

3. Key in **21*+61411000321# and tap the call icon.

**61*+61411000321*20#

Step 4 of 8

4. Key in **61*+61411000321*20# and tap the call icon.

**62*+61411000321#

Step 5 of 8

5. Key in **62*+61411000321# and tap the call icon.

**67*+61411000321#

Step 6 of 8

6. Key in **67*+61411000321# and tap the call icon.

Step 7 of 8

7. Tap Dismiss.

Step 8 of 8

8. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 3:

Missed calls are diverted too fast

Solution:

Set divert delay.

Find "Keypad"

Tap the phone icon.

Tap Keypad.

Divert all calls

Key in **21*+61411000321# and tap the call icon.

Divert missed calls

Key in **61*+61411000321*20# and tap the call icon.

Key in the required number of seconds before the call is diverted, eg. 20. The number needs to be divisible by 5.

Divert if unavailable

Key in **62*+61411000321# and tap the call icon.

Divert if busy

Key in **67*+61411000321# and tap the call icon.

End call

Tap Dismiss.

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

Yes No

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