Device Guides

Apple iPhone 13

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I can't receive voice calls

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Divert of all calls is turned on: Cancel all diverts.

List view

1. Find "Keypad"

Tap the phone icon.
Tap Keypad.

2. Cancel all diverts

Key in ##002# and tap the call icon.
##002#

3. End call

Tap Dismiss.

4. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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