Device Guides

Apple iPhone 13

iOS 17

iOS 16.0

iOS 15.0

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I can't use Wi-Fi

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Wi-Fi is turned off: Turn on Wi-Fi.

List view

1. Find "Wi-Fi"

Tap Settings.

Tap Wi-Fi.

2. Turn Wi-Fi on or off

Tap the indicator next to "Wi-Fi" to turn the function on or off.

3. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 1 of 4

Tap Settings.

Step 2 of 4

Tap Wi-Fi.

Step 3 of 4

Tap the indicator next to "Wi-Fi" to turn the function on or off.

Step 4 of 4

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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