Device Guides

Apple iPhone 13

iOS 15.0

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't access my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Please note: if you haven't received a PUK or don't know it, it can be obtained by logging on to Optus My Account.

Did this solution solve the problem? Yes No

Possible cause 5:

You're asked to key in the PUK

Solution:

Please note: if you haven't received a PUK or don't know it, it can be obtained by logging on to Optus My Account.

Did this solution solve the problem?

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