Device Guides

Apple iPhone 12 Pro Max

iOS 15.0

iOS 14.1

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I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on data roaming.

Step 1 of 5

1. Tap Settings.

Step 2 of 5

2. Tap Mobile Data.

Step 3 of 5

3. Tap Mobile Data Options.

Step 4 of 5

4. Tap the indicator next to "Data Roaming" to turn the function on or off.

Step 5 of 5

5. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 3:

Data roaming is turned off

Solution:

Turn on data roaming.

Find "Mobile Data Options"

Tap Settings.

Tap Mobile Data.

Tap Mobile Data Options.

Turn data roaming on or off

Tap the indicator next to "Data Roaming" to turn the function on or off.

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

Yes No

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