Device Guides

Apple iPhone 12 Pro Max

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How to
Troubleshoot
Specs

I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 3:

Data roaming is turned off: Turn on data roaming.

List view

1. Find "Mobile Data Options"

Tap Settings.
Tap Mobile Data.
Tap Mobile Data Options.

2. Turn data roaming on or off

Tap the indicator next to "Data Roaming" to turn the function on or off.

3. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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