Device Guides

Apple iPhone 12 Pro Max

iOS 15.0

iOS 14.1

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

Change device

Buy now

Search in Apple iPhone 12 Pro Max

I can't send and receive iMessages

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

See how to write and send an iMessage.

Step 1 of 9

1. Tap the message icon.

Step 2 of 9

2. Tap the new message icon.

Step 3 of 9

3. Tap To: and key in the first letters of the recipient's name.

Step 4 of 9

4. Tap the required contact.

Step 5 of 9

5. If the recipient can receive iMessages, iMessage is displayed in the text input field.

Step 6 of 9

6. Tap the text input field and key in the required text.

Step 7 of 9

7. Tap the send icon.

Step 8 of 9

8. You can also send pictures, video clips, audio files and different effects in your iMessage. Follow the instructions on the screen to send your iMessage with the required content.

Step 9 of 9

9. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

Your iMessage isn't written correctly

Solution:

See how to write and send an iMessage.

Create new iMessage

Tap the message icon.

Tap the new message icon.

Select recipient

Tap To: and key in the first letters of the recipient's name.

Tap the required contact.

If the recipient can receive iMessages, iMessage is displayed in the text input field.

Send iMessage

Tap the text input field and key in the required text.

Tap the send icon.

You can also send pictures, video clips, audio files and different effects in your iMessage. Follow the instructions on the screen to send your iMessage with the required content.

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

Yes No

Email this guide

Would you like information for your {device-name}?

Yes No

Would you like

Information for one of these devices?

{device-name}

No thanks