Device Guides

Apple iPhone 12 Pro Max

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I can't receive voice calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Set divert delay.

Possible cause 2:

Missed calls are diverted too fast


Set divert delay.

Find "Keypad"
Tap the phone icon.
Tap Keypad.
Divert all calls
Key in **21*+61411000321# and tap the call icon.
Divert missed calls
Key in **61*+61411000321*20# and tap the call icon.
Key in the required number of seconds before the call is diverted, eg. 20. The number needs to be divisible by 5.
Divert if unavailable
Key in **62*+61411000321# and tap the call icon.
Divert if busy
Key in **67*+61411000321# and tap the call icon.
End call
Tap Dismiss.
Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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