Device Guides
Apple iPhone 12 Pro Max
No message tone is heard on incoming messages
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Do Not Disturb is turned on: Turn off Do Not Disturb.
1. Find "Do Not Disturb"
2. Select contacts
3. Select apps
4. Select settings for automatic activation of Do Not Disturb
5. Return to the home screen
Tap Settings.
Tap Focus.
Tap Do Not Disturb.
Tap People and follow the instructions on the screen to select which contacts you would like to receive calls and notifications from when Do Not Disturb is turned on.
Tap Apps and follow the instructions on the screen to select which apps you would like to receive notifications from when Do Not Disturb is turned on.
Tap the indicator next to "Time Sensitive" to turn display of timed notifications on or off when Do Not Disturb is turned on.
Tap arrow left.
Tap Add Schedule or Automation and follow the instructions on the screen to select settings for automatic activation of Do Not Disturb.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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