Device Guides

Apple iPhone 12 Pro Max

iOS 15.0

iOS 14.1

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No message tone is heard on incoming messages

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off Do Not Disturb.

Step 1 of 9

1. Tap Settings.

Step 2 of 9

2. Tap Focus.

Step 3 of 9

3. Tap Do Not Disturb.

Step 4 of 9

4. Tap People and follow the instructions on the screen to select which contacts you would like to receive calls and notifications from when Do Not Disturb is turned on.

Step 5 of 9

5. Tap Apps and follow the instructions on the screen to select which apps you would like to receive notifications from when Do Not Disturb is turned on.

Step 6 of 9

6. Tap the indicator next to "Time Sensitive" to turn display of timed notifications on or off when Do Not Disturb is turned on.

Step 7 of 9

7. Tap arrow left.

Step 8 of 9

8. Tap Add Schedule or Automation and follow the instructions on the screen to select settings for automatic activation of Do Not Disturb.

Step 9 of 9

9. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

Do Not Disturb is turned on

Solution:

Turn off Do Not Disturb.

Find "Do Not Disturb"

Tap Settings.

Tap Focus.

Tap Do Not Disturb.

Select contacts

Tap People and follow the instructions on the screen to select which contacts you would like to receive calls and notifications from when Do Not Disturb is turned on.

Select apps

Tap Apps and follow the instructions on the screen to select which apps you would like to receive notifications from when Do Not Disturb is turned on.

Tap the indicator next to "Time Sensitive" to turn display of timed notifications on or off when Do Not Disturb is turned on.

See how to set timed notifications.

Tap arrow left.

Select settings for automatic activation of Do Not Disturb

Tap Add Schedule or Automation and follow the instructions on the screen to select settings for automatic activation of Do Not Disturb.

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

Yes No

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