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Apple iPhone 12 Pro Max

iOS 15.0

iOS 14.1

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I can't play music

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Transfer audio files from your computer to your mobile phone.

Step 1 of 12

1. Connect the data cable to the socket and to your computer's USB port.

Step 2 of 12

2. Click iTunes.

Step 3 of 12

3. Click File.

Step 4 of 12

4. Click Add File to Library... to add one file at a time.

Step 5 of 12

5. Click Add Folder to Library... to add a folder.

Step 6 of 12

6. Go to the required file or folder in your computer's file system and follow the instructions on the screen to add a file or folder to the iTunes library.

Step 7 of 12

7. Depending on your settings in iTunes, the transfer may start automatically. To manually start the transfer, click the iPhone icon.

Step 8 of 12

8. Click the required category and follow the instructions on the screen to select the required settings.

Step 9 of 12

9. Click Apply.

Step 10 of 12

10. Start a file manager on your computer.

Step 11 of 12

11. Go to the required folder in your mobile phone's file system.

Step 12 of 12

12. Highlight the required file and move or copy it to the required location.

Did this solution solve the problem? Yes No

Possible cause 1:

No audio files have been transferred to your mobile phone

Solution:

Transfer audio files from your computer to your mobile phone.

Connect mobile phone and computer

Connect the data cable to the socket and to your computer's USB port.

Transfer files from your computer to your mobile phone

Click iTunes.

Click File.

Click Add File to Library... to add one file at a time.

Click Add Folder to Library... to add a folder.

Go to the required file or folder in your computer's file system and follow the instructions on the screen to add a file or folder to the iTunes library.

Depending on your settings in iTunes, the transfer may start automatically. To manually start the transfer, click the iPhone icon.

Click the required category and follow the instructions on the screen to select the required settings.

Click Apply.

Transfer pictures and video clips from your mobile phone to your computer

Start a file manager on your computer.

Go to the required folder in your mobile phone's file system.

Highlight the required file and move or copy it to the required location.

Did this solution solve the problem?

Yes No

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