Device Guides

Apple iPhone 12 Pro

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't use of one my apps

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Your mobile phone's software hasn't been updated to the latest version: Update your mobile phone with the latest software.

List view

1. Update phone software

Tap Settings.
Tap General.
Tap Software Update. If a new software version is available, it's displayed. Follow the instructions on the screen to update the software on your mobile phone.
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