Device Guides

Apple iPhone 12 Pro

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't connect to another Bluetooth device

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Bluetooth is turned off on your mobile phone: Turn on Bluetooth.

List view

1. Find "Bluetooth"

Tap Settings.
Tap Bluetooth.

2. Turn Bluetooth on or off

Tap the indicator next to "Bluetooth" to turn the function on or off.
If you turn on Bluetooth, your mobile phone is visible to all Bluetooth devices.

3. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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