Device Guides

Apple iPhone 12 Pro

iOS 16.0

iOS 15.0

iOS 14.1

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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My mobile phone doesn't respond

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

We found 2 possible causes:

The screen lock is turned on
There's an error in the operating system on your mobile phone

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