Device Guides

Apple iPhone 12 Pro

iOS 16.0

iOS 15.0

iOS 14.1

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't connect to another Bluetooth device

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 3:

Bluetooth is turned off on your mobile phone: Turn on Bluetooth.

List view

1. Find "Bluetooth"

Tap Settings.

Tap Bluetooth.

2. Turn Bluetooth on or off

Tap the indicator next to "Bluetooth" to turn the function on or off.

3. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 1 of 4

Tap Settings.

Step 2 of 4

Tap Bluetooth.

Step 3 of 4

Tap the indicator next to "Bluetooth" to turn the function on or off.

Step 4 of 4

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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