Device Guides
I can't send and receive MMS
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
The MMS isn't written correctly: See how to write and send an MMS.
List view
1. Create new MMS
Tap the message icon.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-13890e03-aa13-4089-8722-834252293340.png?width=210&height=454)
Tap the new message icon.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-09cd2a12-3e49-4363-acda-b5766a30abc2.png?width=210&height=454)
2. Select recipient
Tap To: and key in the first letters of the recipient's name.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-176bfd23-7a28-4376-8e5d-c13687b449f3.png?width=210&height=454)
Tap the required contact.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-a74764eb-1267-43d7-9730-69dfa381e9bd.png?width=210&height=454)
3. Write text
Tap the text input field and write the text for your MMS.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-fc51bb53-2d0f-41ec-986c-465bb8015f35.png?width=210&height=454)
4. Record text using dictation
Tap the microphone icon and say the required text.
When using dictation in a supported language, your mobile phone can do automatic punctuation.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-fc51bb53-2d0f-41ec-986c-465bb8015f35.png?width=210&height=454)
Tap the microphone icon to end dictation.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-ad86393f-0bcc-45cb-996a-3e6995de433c.png?width=210&height=454)
5. Insert picture
Tap the apps icon.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-fa54332e-4fce-4a39-9fb1-6a269738322c.png?width=210&height=454)
Tap the picture icon.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-4aa6d60e-0244-47cf-a992-2b0d2ac5b69c.png?width=210&height=454)
Slide your finger upwards on the screen and go to the required folder.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-3f565f8a-5b31-4fa4-a9e5-2b9bb99c49c3.png?width=210&height=454)
Tap the required picture.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-3b128062-c8b3-4989-9d41-a3f3b8af2758.png?width=210&height=454)
Tap Add.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-a9e576c3-05a2-4ff8-9acc-93dd28c39a56.png?width=210&height=454)
6. Send MMS
Tap the send icon.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-f90a0e52-1a6c-494b-96e5-bf24fcd96059.png?width=210&height=454)
7. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-09cd2a12-3e49-4363-acda-b5766a30abc2.png?width=210&height=454)