Device Guides

Apple iPhone 12 mini

iOS 15.0

iOS 14.1

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I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on mobile data.

Step 1 of 5

1. Tap Settings.

Step 2 of 5

2. Tap Mobile Data.

Step 3 of 5

3. Tap the indicator next to "Mobile Data" to turn the function on or off.

Step 4 of 5

4. Tap the indicators next to the required applications to turn the function on or off.

Step 5 of 5

5. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

Mobile data is turned off

Solution:

Turn on mobile data.

Find "Mobile Data"

Tap Settings.

Tap Mobile Data.

Turn mobile data on or off

Tap the indicator next to "Mobile Data" to turn the function on or off.

Turn use of mobile data for applications on or off

Tap the indicators next to the required applications to turn the function on or off.

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

Yes No

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